Question 1

Where are you located?

Accepted Answer

We are located NOR in Morley, 6062. The full address will be sent to you once your try-on or pickup appointment has been booked.

Question 2

Do you offer try-ons?

Accepted Answer

Yes we do! We offer $10 try-on appointments. If you book a garment in-store at your appointment: your $10 will be deducted from your rental price. If you do not book a garment in-store at your appointment: your $10 will not be refunded.

All try-on slots are a standard 30 minutes. If you think you will require more time, please book 2/more slots. We highly recommend booking a try-on to ensure your garment fits perfectly. Please note that all try-ons run back to back, so please be considerate with other clients and their booked timeslots.

Question 3

Do I clean my garment before returning it?

Accepted Answer

No,  we clean all garments ourselves or include dry cleaning fees into the hire fee for garments that require dry-cleaning.

Question 4

How do I secure an outfit?

Accepted Answer

To secure an outfit, a full payment must be placed.  Payments can be made at your try-on appointment via eftpos or through our website when pre booking an outfit.

We highly recommend planning/paying in advance to ensure your outfit is available for your desired date.

Question 5

When do I return my outfit?

Accepted Answer

All garments are to be returned by Monday afternoon 5pm for weekend hires. Weekday hires must be returned the following day.  If these times don't suit you, feel free to send us a DM on instagram and we can arrange something for you.

Interstate rentals must be shipped back the day after your scheduled event and a tracking number must be send to us via DM that day.

We do charge a late fee of $10 per day, so please try and stick to these return period times.

Question 6

Can I cancel my appointment?

Accepted Answer

Yes, try-on appointments can be cancelled. We do not charge a cancellation fee, although we do charge a $10 no-show fee.

As soon as you know you cannot attend your booked slot, please contact us, as last minute cancellations can throw the day out. We require at least 1 hour notice on cancellations, but we do understand emergencies and will consider this.

Question 7

Can I bring a friend with me to my try-on?

Accepted Answer

Yes of course! We are more than happy for you to bring a friend along, as long as you let us know. Please limit additional guests to 1 per person.

Question 8

What do I do if I damage an outfit?

Accepted Answer

Please avoid cleaning and trying to fix the outfit yourself. Simply send us a DM and we can discuss the situation. If the damage is minor, there will be a small repairs fee. If the outfit is fully damaged, you are required to pay the full RRP. We do understand wear and tear but if repairs are needed, you will be required to pay. By renting with PCH, you are agreeing to this.

Question 9

Can I book an outfit for more than one day?

Accepted Answer

Yes, this can be arranged but the hire price will be adjusted accordingly. Please send us a message on Instagram if you would like to book for an extended period of time.

Question 10

Do you offer Australian Wide Postage?

Accepted Answer

Yes, we do! More information regarding this can be found under the Shipping and Returns  Tab.

ANSWERING YOUR QUESTIONS

Frequently Asked Questions