TERMS AND CONDITIONS
BY RENTING WITH PCH- YOU ARE CHOOSING TO ABIDE TO OUR T&CS. FAILURE TO OBLIGE MAY RESULT IN REFUSAL OF FURTHER RENTALS.
BOOKING A GARMENT
Bookings can be made via Instagram DMS, directly through our website or in-store at your appointment. Proof of Identification is required with all bookings. When booking online, please ensure you send us a photo of this via Instagram DM's.
Please note that due to high demand- no garment is secure until a payment has been made.
Once a garment has been booked, we will contact you directly to confirm a pickup time for your rental.
BOOKING A TRY-ON
For full information regarding Try-Ons With PCH- please head to the Book a Try-on Tab on our website.
OUR REFUNDS POLICY
Please note that we do not offer refunds once a payment has been made. Refunds are assessed on a case-by-case basis with some exceptions. If we are at fault, we will process you a refund.
Alternatively, we can offer you store credit which will be valid on any item in our collection for up to one year from your initial booking date. We can also offer you an exchange of garment for another piece of equal value.
By renting with PCH- you are choosing to abide to our Refunds Policy.
RETURNS PROCESS/LATE FEES
All garment are due back by 5pm the day after your event. When picking up your garment, you will receive an information card regarding the details for our Drop-off Process. This will also be sent out to you digitally via Instagram. Please ensure you read this thoroughly to ensure that your drop off runs seamlessly.
Late fees are applicable on all garments dropped off post our Returns Period. These will be issued via Instagram Dm's. By renting with PCH- you are choosing to abide to our Late Fee Policy.
GARMENT CARE
It is inevitable that all garments are returned in perfect condition, but we ask that you please take extra good care of our pieces. In the instance that your garment is returned with fake tan, stains or minor damage, we ask that you please have the courtesy to let us know.
IMPORTANT
Once you have collected your garment, you then become liable for the care of this piece. If your garment is damaged and requires minor repairs- you will be invoiced the repairs fee. If your garment is damaged beyond repair- you will be invoiced the replacement fee/full RRP of the garment.
By renting with PCH- you are choosing to abide to our Garment Care Policy. Failure to abide may result in refusal of future rentals.